Information Blocking & Patient Access Training for Dental and Medical Offices
How to handle requests for records and X-rays the right way: what counts as information blocking under the 21st Century Cures Act, HIPAA and California deadlines, sharing with specialists and new dentists, the exceptions that let you say no, and the office habits that keep you safe.
Certificate of completion. Not continuing-education (CE) credit.
- 6 lessons · about 65 min
- Short lessons. Progress saves as they go.
- $25 a person a year
- Or included in the Complete plan.
- English and Spanish
- Every lesson and quiz, in either language. Each learner chooses.
- Verifiable certificate
- Certificate of completion. Not continuing-education (CE) credit.
- Last reviewed October 4, 2026
- We update this page when the rules change.
Before you buy: what’s included, and what your office adds
How it works: self-paced online lessons with short videos and a quiz after each lesson. There is no live class or instructor. Learners can send a question to our trainers from any lesson (we answer within 2 business days) or call (916) 770-4050, Monday to Friday, 8am to 6pm Pacific. Each person who passes gets a dated certificate of completion. It is not continuing-education (CE) credit.
Have a written records-request policy, name who handles requests, and keep a request log. Make sure your software and IT provider can export records and X-rays and send them securely. The lessons explain the rules and show what a good process looks like.
Who it’s for
- Front desk staff and anyone who receives records or X-ray requests.
- Office managers and Privacy Officers who set the records-request policy.
- Dentists, billing staff and anyone who sends records to other providers.
What the rules say
The information blocking rules, 45 CFR Part 171, apply to health care providers, including dental offices. Interfering with a patient’s or another provider’s access to electronic health information can be information blocking unless an exception applies. HHS announced stronger enforcement in September 2025.
The rules do not require a specific training course. Training your team is how most offices avoid violations. HIPAA (45 CFR §164.524) gives patients the right to their records within 30 days, and California (Health and Safety Code §123110) is stricter: inspection within 5 working days and copies within 15 days.
What’s covered
6 lessons · about 65 min. Each lesson ends with a short quiz.
| # | Lesson | Minutes |
|---|---|---|
| 1 | Information Blocking: What the Cures Act Means for Your Office | 10 |
| 2 | Patient Requests: Records, X-rays and the Deadlines | 11 |
| 3 | Sharing With Specialists, New Dentists and Apps | 11 |
| 4 | When You May Say No: Harm, Privacy, Security and Infeasibility | 11 |
| 5 | How You Respond: Manner, Fees and the Other Exceptions | 11 |
| 6 | Office Habits That Prevent Information Blocking | 10 |
| Total | about 65 min |
A dated certificate anyone can verify
Dated, with a serial number
Each person who passes gets a certificate showing their name, practice, program, lessons completed, score and date. Lessons end with a short quiz; the pass mark is 80%.
Anyone can check it
An auditor, inspector or employer can confirm a certificate is genuine at hipaa.comodotechnology.com/verify, with no account and without contacting us.
Not CE credit
It is a certificate of completion: proof the training happened. It is not continuing-education credit and not an accreditation or license.
Price and how to buy
Choose a plan on our pricing page, enter your headcount and pay online. Card fees are included. Yearly plans renew each year until you cancel, and you see and agree to those terms before you pay. Replacing someone who leaves costs nothing.
This program
Add it to your cart, choose how many people, and pay online. Your sign-in link arrives by email.
Complete plan
All 23 programs, including this one. $89 at 10–24 people, $79 at 25+.
See Complete pricing