Professional Development Professional development

Dental Front Desk & Patient Coordination Training

Everything a strong front desk does: first impressions and check-in, new-patient calls and a full schedule, insurance verification and honest estimates, privacy at the desk, money conversations including Good Faith Estimates, and calm handling of upset patients.

See pricing and buy See the lessons

Certificate of completion. Not continuing-education (CE) credit.

At a glance

6 lessons · about 60 min: Short lessons. Progress saves as they go.
$49 a person a year: Or included in the Complete plan.
English and Spanish: Every lesson and quiz, in either language. Each learner chooses.
Verifiable certificate: Certificate of completion. Not continuing-education (CE) credit.
Last reviewed October 4, 2026: We update this page when the rules change.

Before you buy: what’s included, and what your office adds

How it works: self-paced online lessons with short videos and a quiz after each lesson. There is no live class or instructor. Learners can send a question to our trainers from any lesson (we answer within 2 business days) or call (916) 770-4050, Monday to Friday, 8am to 6pm Pacific. Each person who passes gets a dated certificate of completion. It is not continuing-education (CE) credit.

Every office runs the front desk a little differently. Share your own scheduling, check-in, payment and financial policies, and show new staff where each step lives in your practice management software.

Audience

Who it’s for

New front desk and patient coordinator hires.
Schedulers and treatment coordinators who want a refresher.
Office managers onboarding front office staff.

The law

Is this training required by law?

No law requires this specific training. It is professional development. It does cover legal basics the front desk handles every day, such as HIPAA privacy, California’s patient records access timelines and Good Faith Estimates for self-pay patients. For the full HIPAA training every staff member needs, see HIPAA Awareness.

The lessons

What’s covered

6 lessons · about 60 min. Each lesson ends with a short quiz.

#	Lesson	Minutes
1	The Front Desk’s Role: First Impressions and Check-In	10
2	The Phone and the Schedule: New-Patient Calls, Booking and Confirmations	10
3	Insurance Basics at the Front Desk: Verification and Estimates	10
4	Privacy at the Front Desk: HIPAA in Everyday Work	10
5	Money Conversations: Treatment Plans, Payments and Good Faith Estimates	10
6	Difficult Moments: Upset Patients, Complaints and Hand-Offs	10
	Total	about 60 min

Certificates

A dated certificate anyone can verify

Dated, with a serial number

Each person who passes gets a certificate showing their name, practice, program, lessons completed, score and date. Lessons end with a short quiz; the pass mark is 80%.

Anyone can check it

An auditor, inspector or employer can confirm a certificate is genuine at hipaa.comodotechnology.com/verify, with no account and without contacting us.

Not CE credit

It is a certificate of completion: proof the training happened. It is not continuing-education credit and not an accreditation or license.

Price

Price and how to buy

Choose a plan on our pricing page, enter your headcount and pay online. Card fees are included. Yearly plans renew each year until you cancel, and you see and agree to those terms before you pay. Replacing someone who leaves costs nothing.